Minimal maintenance required

With a high reliability rate and low maintenance schedule, all our products have after care requirements that are kept to a minimum.

Where maintenance is required, it can be completed by the same engineers who perform regular maintenance of your genset, at the same maintenance intervals. Maintenance guides are supplied as standard with each system, and training can be provided, if required, by our support engineering team.

For further peace of mind all ETC systems are supplied with a 12-month warranty and extended warranties can be supplied, subject to discussion.

Ongoing support as needed

The ETC system is highly robust and reliable, but in the unlikely event of a system fault, our support engineering team are highly responsive and experienced with a wide range of engines and generator sets.

We’re on hand to provide comprehensive service support throughout the entire life cycle of our products:

  • Whenever you need help, we provide extended out of hours support
  • Whatever your questions, we ensure a quick, reliable and efficient response to all queries
  • Wherever you are in the world, we can deliver on-site repairs and maintenance worldwide

If we can’t fix an issue remotely or on site, we have experienced repair staff in our service centre who can help.

We’re also investing in new ways of supporting our customers on-site and remotely, including bespoke remote diagnostic software.

Spares and repairs

As part of our sales process we will suggest any critical spares that you should hold, applicable to your project. This will speed up any repair activities by ensuring you have the necessary parts already on site.

When other replacement parts are needed, our After Sales team can provide pricing along with item lead times. We have a robust supply chain, with strong relationships throughout, ensuring prompt delivery of spares as required.

For further information on our support services, get in touch.