In this blog series we talk to our power industry experts here at Bowman Power Group, to provide our readers with an insight into the diverse range of talents and expertise that make us proud of our team. Today we speak to Helen Milne, Project Manager, to understand the role she plays in ensuring that our customers get exactly what they want.
To see the rest of the posts in this series, please click here.
What’s your background, and how did you come to join us at Bowman?
I studied aerospace engineering at the University of Southampton and then worked for a local defence company for 10 years as a project manager. I was looking for new challenges and became aware of what Bowman was doing and I really liked the fact that it was a more dynamic, progressive company.
In big companies you are often working with quite rigid processes and procedures, and if you want to change anything it’s like pushing an elephant up the stairs. Bowman is a company that is continually developing and that’s one of the key reasons I joined.
What’s your role here at Bowman and what are your responsibilities?
I am one of four project managers working on different portfolios. My role is to manage the successful on-time delivery of engineering projects, so I look after a team that’s loaned to me by other managers to work on customer-funded developments.
My job is to make sure the work is adequately resourced and scheduled so that we deliver our projects on-time, on budget and delight our customers, every time.
Our development team is always running con-current projects and we pride ourselves on quality and efficiency in order to get the job done.
How does your work impact our customers and the development of the Electric Turbo Compounding system?
For some projects I am the primary customer point of contact, on others I will work closely with the key account manager in the sales team. My job is to make sure I’ve listened to the customer and identified their requirements, ensuring we deliver the project on time and to budget.
At the moment, I am supporting one of our biggest and most established customers, as well as working with a new customer as we prepare for a new ETC trial. To ensure our products work effectively, the team set up a trial which can last anything up to 6 months and during this time we iron out any issues to ensure effective implementation, before the ‘go live’ date.
What challenges have you been faced with/overcome in your role?
One of the biggest challenges we have is that our product involves a lot of engineering disciplines. The ETC system is a substantial piece of kit with a variety of components and suppliers involved. To keep ahead of the game, it is essential that I plan effectively.
Having worked across different industry sectors, my knowledge helps the team to continually strive to improve processes, ensuring we continually develop to deliver a better product.
What’s your favourite aspect about your role?
Having a diverse, multi-disciplinary team working on sophisticated systems is a challenge, but it is enjoyable. The bit that makes it hard is the bit that makes it interesting.
No two days are the same and the work that we do is fast paced so it never gets stale. All our customers’ requirements are slightly different from one another, so it is always evolving, always changing.
One of the key strengths of our team is our diverse skill set. This means we often look at things from different perspectives. This adds great value to the work we deliver, ensuring no stone goes unturned and ultimately it benefits our customers.